Extended Counselling Services

Smoking Cessation


  • If this is an emergency, call 911
  • Ottawa Rape Crisis Centre “Over the past 36 years the ORCC has developed into a community leader in the fight to eliminate sexual violence against women and creating safe communities for all.”
    Tel: 613-562-2333
  • Reporting Sexual Assault
  • Ontario Association of Interval & Transition Houses (OAITH) “is a provincial coalition founded by women’s shelter advocates in 1977.”
  • Ontario Network of Sexual Assault/Domestic Violence Treatment Centres “Together, we ensure that women, children and men who are victims/survivors of sexual assault or domestic violence have access to comprehensive and timely support to address their individual medical and legal needs.” Locate a centre near you.
  • Services for women experiencing violence
  • Services for victims/survivors of sexual assault
  • Services for victims/survivors of domestic violence
  • The Assaulted Women’s Helpline
    1-866-863-0511 (toll-free)
    1-866-863-7868 (TTY)
    416-863-0511 (Toronto)
    #7233 on your FIDO, Rogers, Telus, or Bell Mobility phone
    “For more than 25 years, the Assaulted Women’s Helpline has served as a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse. We provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year. We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with. . . . . This confidential 24-hour province-wide helpline offers crisis counselling, emotional support, safety planning, and referrals for women needing a shelter, legal advice or other supports. This service is free and is available in over 100 different languages including 17 Aboriginal languages.”
  • Femaide for Francophone Services
    Toll-free: 1-877-336-2433
    TTY: 1-866-860-7082
  • Shelternet “Created to provide reliable and up-to-date information for abused women, their family, friends, and colleagues in Canada.”
  • Neighbours, Friends and Families “is a public education campaign to raise awareness of the signs of woman abuse so that those close to an at-risk woman or an abusive man can help.”


Child Abuse

  • Community Legal Education Ontario
    “CLEO is a community legal clinic, founded in 1974, that specializes in public legal education… Most of our publications are written for people with low incomes, and other disadvantaged groups, including immigrants and refugees, seniors, women and injured workers.”
    Tel: 416-408-4420
    Fax: 416-408-4424

Domestic Violence

  • If this is an emergency, call 911

Senior Citizens

Sexual Assault/Abuse

  • If this is an emergency, call 911
  • Ontario Coalition of Rape Crisis Centres (OCRCC)
    “Please use our site to find help if you or someone you know is a victim of sexual assault; search for information and educational resources about sexual violence and related issues; network with rape crisis/sexual assault centres across Ontario; support the prevention and eradication of sexual violence and other forms of violence against women!; learn more about the OCRCC and its member centres.”
  • Rape Crisis/Sexual Assault Centres

Women’s Issues

Housing Assistance

  • City of Ottawa – “The Housing branch provides a continuum of housing and housing support services to sustain and enhance social housing, promote options for increasing the supply of affordable housing, ensure the delivery of emergency and supportive housing services, and manage the development and implementation of a community action plan to prevent and end homelessness.”
    During business hours, Monday to Friday, call 613-560-6000
    After hours and on the weekend call 3-1-1
    Toll-Free: 866-261-9799
    TTY: 613-580-2401

Food Bank

  • The Ontario Association of Food Banks “is a network of over 100 food banks from Windsor to Ottawa, and Thunder Bay to Niagara Falls. Since 1992, we have been committed to reducing hunger across the province.”
  • The Ottawa Food Bank is “committed to the ideal that no one in our region should ever have to struggle with hunger; with this is mind, the Ottawa Food Bank collects and distributes food to our Member Agencies, who then provide it to those in need.”
  • Banques alimentaires “Soutenir et représenter les organismes d’aide alimentaire du Québec, par la recherche et la mise en œuvre d’alternatives durables visant l’autonomie alimentaire, notamment en contrant la faim et la pauvreté.”

Salvation Army

  • Ottawa Bethany Hope Centre “Located in Ottawa’s central community of Hintonburg, The Salvation Army Bethany Hope Centre for Young Parents continues nearly a century’s tradition of providing service to pregnant and parenting youth and their children. Our multi-service Centre offers supports to young parents 25 and under and their children 6 and under living within the Ottawa region.”
    Phone: 613-725-1733 
    Fax: 613-725-9480
  • Ottawa Booth Centre “is a place of NEW BEGINNINGS . . . proud to be part of larger community initiatives in addressing many of the issues of homelessness and chronic poverty.” (e.g. individualized housing plans, addiction recovery, community family services, meals, domiciliary hostel, emergency and disaster services, family tracing, men’s hostel, pastoral services, street outreach, transitional housing.)
    Phone: 613-241-1573
    Fax: 613-241-2818
  • Ottawa Citadel  Intercultural Community Ministries & Family Services
    Phone: (613) 731-0165
    Fax: (613) 731-8260
  • Community & Family Services The Salvation Army Ottawa Citadel’s Community and Family Services responds to the needs of families and singles in the community requiring emergency and follow-up assistance. Many of our programs and services would not be possible without the public and community support.
  • Ottawa Grace Manor “Based on the Mission, Vision, and Values of the Salvation Army in Canada and Bermuda Territory, the Mission of Ottawa Grace Manor is to serve unconditionally all individuals requiring Long Term Care services with dignity and compassion in the tradition of the caring ministry of Jesus Christ. Ottawa Grace Manor is a caring community, which offers a continuum of services related to Long Term Care, adapts to meet changing needs and supports aging in place.”
    Phone: 613-722-8025

Student Loans

Employment Insurance

  • Employment Insurance (EI) “provides temporary financial assistance to unemployed Canadians who have lost their job through no fault of their own, while they look for work or upgrade their skills.”
    Toll-Free: 1-800-206-7218
    TTY: 1-800-529-3742

Workers’ Compensation

  • Workers’ Compensation “We are committed to delivering what matters to the workers and employers of Ontario: fast, accessible service and fair benefits at a fair price..”
    Phone: 416-344-1000
    TTY: 1-800-387-0750

Suicide Prevention and Intervention

  • Dial 911 if you are in danger
  • Canadian Association for Suicide Prevention “Calling a Crisis Centre is the right thing to do if you are in crisis, or if you need support for someone you know. Trained professionals are available 24 hours a day.”
    Distress Centre Ottawa and Region
    Phone: 613-238-3311
    Crisis Line: 613-722-6914 or 1-866-996-0991
  • Distress Centres Ontario “At a DC you can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Lines services and much more.”
    Distress Centre Phone: 613-238-3311
    Crisis Line: 613-722-6914 or 1-866-996-0991
  • Tel-Aide Outaouais offre un service d’écoute téléphonique en français aux personnes qui ont besoin d’aide, de soutien ou de références. Les bénévoles de Tel-Aide offrent une écoute attentive, chaleureuse et empathique
    Phone: 819-775-3223; 613-741-6433; 1-800-567-9699