Extended Counselling Services
Smoking Cessation
- If You Want to Help a Smoker Quit (PDF)
- For Smokers Who Want to Quit (PDF)
- For Smokers Who Don’t Want to Quit (PDF)
- Smokers’ Helpline “has proven tips and tools to help you quit successfully. For free, personalized and non-judgmental support, advice and information connect to quit today.”
Tel: 1-877-513-5333 - Canadian Cancer Society “The best thing you can do for your health is to be a non-smoker and protect your family from second-hand smoke… Quitting smoking can have a profound impact on your health, your appearance, and your finances.”
- The Canadian Cancer Society provides a calculator that will help you see the financial benefits of quitting and the impact if you don’t)
Abuse/Assault
- If this is an emergency, call 911
- Ottawa Rape Crisis Centre “Over the past 36 years the ORCC has developed into a community leader in the fight to eliminate sexual violence against women and creating safe communities for all.”
Tel: 613-562-2333 - Reporting Sexual Assault
- Ontario Association of Interval & Transition Houses (OAITH) “is a provincial coalition founded by women’s shelter advocates in 1977.”
- Ontario Network of Sexual Assault/Domestic Violence Treatment Centres “Together, we ensure that women, children and men who are victims/survivors of sexual assault or domestic violence have access to comprehensive and timely support to address their individual medical and legal needs.” Locate a centre near you.
- Services for women experiencing violence
- Services for victims/survivors of sexual assault
- Services for victims/survivors of domestic violence
- The Assaulted Women’s Helpline
1-866-863-0511 (toll-free).
1-866-863-7868 (TTY)
416-863-0511 (Toronto)
#7233 on your FIDO, Rogers, Telus, or Bell Mobility phone
“For more than 25 years, the Assaulted Women’s Helpline has served as a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse. We provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year. We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with. . . . . This confidential 24-hour province-wide helpline offers crisis counselling, emotional support, safety planning, and referrals for women needing a shelter, legal advice or other supports. This service is free and is available in over 100 different languages including 17 Aboriginal languages.” - Femaide for Francophone Services
Toll-free: 1-877-336-2433 (Toronto)
TTY: 1-866-860-7082 (Toronto) - Shelternet “Created to provide reliable and up-to-date information for abused women, their family, friends, and colleagues in Canada.”
- Neighbours, Friends and Families “is a public education campaign to raise awareness of the signs of woman abuse so that those close to an at-risk woman or an abusive man can help.” Aboriginal
Français
Addictions
- Addiction Treatment Facilities in Ontario (PDF)
- Alcoholics Anonymous
- Al-Anon-Alateen Family Groups Ottawa
Tel: 613-860-3431
Téléphonique (en Français): 819-669-0543
Email
Ontario (South) website
Ontario (North) website
Meetings in Canada & the United States - Centre for Addiction and Mental Health
Tel: 1-416-595-6111
Toll-free 1-800-463-6273 - Drug and Alcohol Helpline
Info-Line Tel: 1-800-565-8603 - Ontario Problem Gambling Helpline
Tel: 1-888-230-3505 - Ministry of Health
Tel: 1-866-532-3161 (Toll-free in Ontario)
TTY: 1-800-387-5559 - Mental Health and Addictions Services CONNEX ONTARIO
Tel: 1-4161-519-439-0174 - Treatment Facilities and Organizations DAH Database
- Mental Health Service Information Ontario
Tel: 1-866-531-2600 - Motherisk Program Hospital for Sick Children, Toronto
- Counselling for pregnant or breastfeeding women about exposure to substances including drugs, medications, or other chemicals.
Tel: 416-813-6780 - Methadone Saves Lives
- Ontario AIDS and Sexual Health Information
The main line deals with issues related to harm reduction, injection drug use, and needle exchange programs.
Tel: 1-800-686-7544
Fax: 416-338-2257 - Psychiatric Patient Advocate Office (PPAO)
Tel: 416-327-7000
Toll-free: 1-800-578-2343 - Narcotics Anonymous
Tel: 613-236-4674
Toll free: 1-888-811-3887
Email - Ontario Drug & Alcohol Helpline (ConnexOntario)
Tel: 1-800-565-8603
1-519-439-0174 (Outside of Ontario)
Child Abuse
- If this is an emergency, call 911
- Kids Help Phone
- Tel: 1-800-668-6868
Legal Help
- Community Legal Education Ontario
- “CLEO is a community legal clinic, founded in 1974, that specializes in public legal education… Most of our publications are written for people with low incomes, and other disadvantaged groups, including immigrants and refugees, seniors, women and injured workers.”
- Tel: 416-408-4420
- Fax: 416-408-4424
Domestic Violence
- If this is an emergency, call 911
Senior Citizens
- Safety Planning for Older Persons (PDF)
- Ontario Strategy to Combat Elder Abuse (PDF)
- What You Need to Know about Elder Abuse (PDF)
- Ontario Ministry of Health and Long-Term Care
- Home, Community and Residential Care Services for Seniors
Call ServiceOntario, INFOline at 1-866-532-3161
TTY 1-800-387-5559
In Toronto, TTY 416-327-4282 - The Ontario Network for the Prevention of Elder Abuse
- “The Ontario Network for the Prevention of Elder Abuse (ONPEA) is a non-profit, charitable organization dedicated to raising awareness about the abuse and neglect of older adults.
Toll-Free: 1-866-299-1011
Sexual Assault/Abuse
- If this is an emergency, call 911
- Ontario Coalition of Rape Crisis Centres (OCRCC)
- “Please use our site to find help if you or someone you know is a victim of sexual assault; search for information and educational resources about sexual violence and related issues; network with rape crisis/sexual assault centres across Ontario; support the prevention and eradication of sexual violence and other forms of violence against women!; learn more about the OCRCC and its member centres.”
- Rape Crisis/Sexual Assault Centres
Women’s Issues
- The Ontario Women’s Directorate “Promotes women’s equality with a focus on ending violence against women and increasing women’s economic security.”
Housing Assistance
- City of Ottawa – “The Housing branch provides a continuum of housing and housing support services to sustain and enhance social housing, promote options for increasing the supply of affordable housing, ensure the delivery of emergency and supportive housing services, and manage the development and implementation of a community action plan to prevent and end homelessness.”
During business hours, Monday to Friday, call 613-560-6000
After hours and on the weekend call 3-1-1
Toll-Free: 866-261-9799
TTY: 613-580-2401
Food Bank
- The Ontario Association of Food Banks “is a network of over 100 food banks from Windsor to Ottawa, and Thunder Bay to Niagara Falls. Since 1992, we have been committed to reducing hunger across the province.”
- The Ottawa Food Bank is “committed to the ideal that no one in our region should ever have to struggle with hunger; with this is mind, the Ottawa Food Bank collects and distributes food to our Member Agencies, who then provide it to those in need.”
- Banques alimentaires “Soutenir et représenter les organismes d’aide alimentaire du Québec, par la recherche et la mise en œuvre d’alternatives durables visant l’autonomie alimentaire, notamment en contrant la faim et la pauvreté.”
Salvation Army
- Ottawa Bethany Hope Centre “Located in Ottawa’s central community of Hintonburg, The Salvation Army Bethany Hope Centre for Young Parents continues nearly a century’s tradition of providing service to pregnant and parenting youth and their children. Our multi-service Centre offers supports to young parents 25 and under and their children 6 and under living within the Ottawa region.”
Phone: 613-725-1733
Fax: 613-725-9480
Email - Ottawa Booth Centre “is a place of NEW BEGINNINGS . . . proud to be part of larger community initiatives in addressing many of the issues of homelessness and chronic poverty.” (e.g. individualized housing plans, addiction recovery, community family services, meals, domiciliary hostel, emergency and disaster services, family tracing, men’s hostel, pastoral services, street outreach, transitional housing.)
Phone: 613-241-1573
Fax: 613-241-2818 - Ottawa Citadel –Intercultural Community Ministries & Family Services
Phone: 613-731-0165
Fax: 613-731-8260
Email - Community & Family Services The Salvation Army Ottawa Citadel’s Community and Family Services responds to the needs of families and singles in the community requiring emergency and follow-up assistance. Many of our programs and services would not be possible without the public and community support.
- Ottawa Grace Manor “Based on the Mission, Vision, and Values of the Salvation Army in Canada and Bermuda Territory, the Mission of Ottawa Grace Manor is to serve unconditionally all individuals requiring Long Term Care services with dignity and compassion in the tradition of the caring ministry of Jesus Christ. Ottawa Grace Manor is a caring community, which offers a continuum of services related to Long Term Care, adapts to meet changing needs and supports aging in place.”
Phone: 613-722-8025
Email
Student Loans
- The Canada Student Loans Program and the Canada Student Grants Program help by providing student financial assistance in the form of loans and grants to Canadians attending post-secondary education in most provinces and territories.
Eligibility
How to Apply
Repayment Assistance
Employment Insurance
- Employment Insurance (EI) “provides temporary financial assistance to unemployed Canadians who have lost their job through no fault of their own, while they look for work or upgrade their skills.”
Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742
Workers’ Compensation
- Workers’ Compensation “We are committed to delivering what matters to the workers and employers of Ontario: fast, accessible service and fair benefits at a fair price..”
Phone: 416-344-1000
TTY: 1-800-387-0750
Suicide Prevention and Intervention
- Dial 911 if you are in danger
- Canadian Association for Suicide Prevention “Calling a Crisis Centre is the right thing to do if you are in crisis, or if you need support for someone you know. Trained professionals are available 24 hours a day.”
- Distress Centre Ottawa and Region
Phone: 613-238-3311
Crisis Line: 613-722-6914 or 1-866-996-0991
Distress Centres Ontario “At a DC you can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Lines services and much more.”
Distress Centre Phone: 613-238-3311
Crisis Line: 613-722-6914 or 1-866-996-0991 - Tel-Aide Outaouais offre un service d’écoute téléphonique en français aux personnes qui ont besoin d’aide, de soutien ou de références. Les bénévoles de Tel-Aide offrent une écoute attentive, chaleureuse et empathique
Phone: 819-775-3223; 613-741-6433; 1-800-567-9699
Couldn’t asked for a better service, all my questions were answered and my financial problems solved. Cheers to a new start!!!.”
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